KDB | Client Surveys

Dear Clients!

As part of the implementation of anti-corruption policy JSC «KDB Bank Uzbekistan» is conducting an anonymous survey among its clients. The purpose of the survey is to assess clients’ awareness and attitudes regarding anti-corruption issues.

Your opinion will help us further improve internal processes and ensure transparency in our operations.

1. Do you like our website?

2. Do you recommend "KDB Bank" to your friends?

3. How long have you been a client of "KDB Bank"?

1. Are you aware that JSC «KDB Bank Uzbekistan» has an Anti-Corruption Policy available on its official website?

2. Have you ever experienced or observed any corruption or inappropriate behavior by our staff bank?

3. In your opinion, do the employees of the JSC «KDB Bank Uzbekistan» adhere to principles of honesty ethical conduct when interacting with clients?

4. In which of the following banking processes do you believe the risk of corruption is highest?

5. In your opinion, which measures would most effectively enhance the bank’s efforts in combating corruption?

6. If you report a corruption incident through the bank's communication channels, would you be confident that your identity (anonymity) will be protected and that your report will be reviewed impartially?

7. Would you be willing to report an incident of corruption if you encountered one within the bank?

8. Are you aware that there are special communication channels dedicated to reporting bribery and corruption incidents within the Bank?

9. If you have information regarding corruption incidents in the bank, which communication channels would be most convenient for you to report them?

10. Would you be interested in receiving information on bank's activities in the field of anti-corruption?

11. Your suggestions for improving service quality and increasing the transparency of the bank's operations:

1. KDB Bank Uzbekistan staff have the required skills and knowledge about the bank’s products and services

2. KDB Bank Uzbekistan staff are friendly and behave in a polite manner when dealing with your request

3. KDB Bank Uzbekistan staff are willing to listen and respond to your needs on time

4. Generally, I am satisfied with the KDB Bank Uzbekistan’s staff

5. KDB Bank Uzbekistan overall appearance is neat and orderly

6. KDB Bank Uzbekistan has sufficient and comfortable seating arrangements

7. KDB Bank Uzbekistan has sufficient staff - Customer Representatives & Tellers for your needs

8. KDB Bank Uzbekistan’s Head Office and the Branches have convenient working hours and are located at convenient locations to serve you

9. How would you rate ease of access and the usefulness of KDB Bank Uzbekistan online banking (Internet Banking) / mobile application (Multipay)?

10. In general, are you satisfied with the number of services offered on KDB Bank Uzbekistan online banking platforms?

11. Are the calls answered promptly by KDB Bank Uzbekistan call center person?

12. Is KDB Bank Uzbekistan call center staff knowledgeable and have a friendly and professional attitude?

13. KDB Bank Uzbekistan’s staff are genuinely interested in assisting me and resolving my complaint

14. Are you satisfied with the solution provided by the assisting KDB Bank Uzbekistan’s staff?

15. Are you satisfied with the KDB Bank Uzbekistan products & services catered?

16. How would you rate KDB Bank Uzbekistan products & services?

17. Which is the most preferred product or service provided by KDB Bank Uzbekistan?

18. How would you rate the KDB Bank Uzbekistan’s Relationship Managers on knowledge & skill of products & services provided by our bank?

19. Would you recommend KDB Bank Uzbekistan as a preferred banking choice to your colleagues / Friends/ Family Members?

20. Overall, I am very satisfied with the service quality provided by KDB Bank Uzbekistan